FAQ

Frequently Asked Questions ✨

A little clarity goes a long way. Here are the answers to our most asked questions — refined, simple, and just for you.

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📦 When will my order ship?

Orders are processed within 2 business days. Once shipped, you’ll receive a confirmation email with tracking info so you can follow your package’s journey.

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🚚 How much is shipping?

We offer flat-rate standard shipping for $9 within the U.S.

No surprises. Just reliable delivery.

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⏱ How long does delivery take?

Shipping typically takes 3–7 business days, depending on where you’re located.

Please note: Holidays, weather, or carrier delays may affect timing — but your order is always en route with care.

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❌ Can I cancel my order?

Yes — we accept cancellations within 4 hours of purchase.

After that, your order is already in motion and can’t be canceled. If you need assistance, just email us.

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🔁 Do you accept returns?

We accept returns for damaged or defective items within 14 days of delivery.

Please contact us before returning anything — we’ll walk you through it with ease.

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📸 What if my order is damaged?

We’re so sorry — that’s never our intention.

Please email us within 7 days of receiving your item, and include photos if you can. We’ll make it right.

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🧾 Do you offer order tracking?

Absolutely. Once your order ships, you’ll get an email with tracking details so you’re never left guessing.

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📬 How can I contact you?

We’re here for you.

Reach out to us at [Your Email Address] — we respond thoughtfully and promptly.