Refund policy

Returns & Exchanges

We understand that sometimes an item isn’t quite right. We’re here to help you make it right.

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⏳ Our Return Window

We accept returns within 14 days of your order arriving.

To be eligible, your item must be:

    •    In the same condition you received it

    •    Unworn and unused

    •    With tags attached

    •    In its original packaging

You’ll also need your receipt or proof of purchase.

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✉️ How to Start a Return

Simply email us at [EMAIL ADDRESS] to begin your return.

We’ll provide:

    •    A prepaid return shipping label

    •    Instructions on how and where to send your package

Please note: Returns sent back to us without a prior request will not be accepted.

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💔 Damages & Issues

If your item arrives damaged, defective, or if you receive the wrong item, please contact us right away. We’ll evaluate the issue and make it right as quickly as possible.

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🎁 Sale Items & Gift Cards

We’re unable to accept returns on sale items or gift cards. Thank you for understanding.

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🔄 Exchanges

The quickest way to get what you’d prefer is to return your original item. Once your return is accepted, you can place a new order for the item you’d like instead.

 

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💳 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please remember, it can take additional time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since we approved your return and you haven’t received your refund, please reach out to us at [EMAIL ADDRESS].

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Thank you for being here, and for moving with us.